Terms & Conditions

Last updated: 26 September 2026 (version 4.1). Please read these Terms and Conditions carefully before using our services.

1. About us and acceptance of these Terms

QA Assessor (“we”, “us”, “our”) is a personnel certification body for management system auditors and a provider of auditor training. By registering an account, applying for certification, joining QA Assessor Membership or booking a training course, you agree to be bound by these Terms and Conditions, the Applicant Handbook, the Code of Conduct and the policies linked from this page.

Legal entity: QA Assessor Pvt Ltd, D-368, Sector 11, Pratap Vihar, Ghaziabad, Uttar Pradesh 201001, India

2. Scope of services

These Terms govern three categories of service:

• Certification services: verification of training, audit and work experience records, eligibility checks, assessment of applications, certification decisions, entry on the Auditor Register, certificates and digital cards, annual renewal, regrading, recertification, suspension and withdrawal, under the QA Assessor certification schemes. A completed auditor course, verified from the training record, is the training requirement of each grade; certification is decided on a rubric-based assessment of verified records, a work sample (Auditor and above) and, where the grade requires it, a structured interview, by an assessor who did not train the applicant, with the decision made by a different person.
• Training services: auditor courses delivered on our learning platform (Foundation, Internal Auditor and Lead Auditor courses), each ending with an end-of-course assessment and a Certificate of Achievement, and corporate training.
• Membership services: the member community, the jobs board, messaging and the optional paid tier QA Assessor Membership.

Certification and training are structurally separate. Completing a QA Assessor course is not a condition of certification, gives no advantage in the assessment of an application, and the person who trained you takes no part in assessing or deciding your application. Training from other providers, including Approved Training Providers, is accepted for the training requirement of a grade.

3. Certification services

3.1 Application and eligibility

Applications are made from the dashboard for one scheme and one grade at a time. You must meet the published requirements for the scheme and grade, which are shown on each scheme page and checked against your verified records before you submit; Auditor, Lead Auditor and Principal Auditor also require four years of verified work experience, two of them in the discipline of the scheme. We may decline applications that do not meet the requirements. Misrepresentation of training, audits, work experience or identity ends the application and may lead to the withdrawal of any certification held and a bar on re-application (see the Suspension and Withdrawal Policy).

3.2 Certification fees

The fees are: a scheme application fee of US $16, payable once per certification scheme (it is not charged again for another grade on that scheme or at renewal, and is not charged if you have already paid it for that scheme), the annual fee for the grade on the scheme (Associate Auditor US $19, Internal Auditor US $29, Auditor US $39, Lead Auditor US $49, Principal Auditor US $99 a year), and a regrade fee of US $25 when you apply for a higher grade. The fees are shown itemised before you sign the declaration. Nothing is charged when you submit: QA Assessor first verifies your eligibility against your records; once it is confirmed you are asked to pay the scheme application fee (if not already paid for that scheme) and the first annual fee together, in one payment, and assessment begins when the payment is received. Paying is not a certification decision. Annual fees are payable every twelve months; nothing is charged automatically. QA Assessor shows prices in US dollars (USD) for international customers and in Indian rupees (INR) for customers with a billing address in India. Applicable taxes, including GST where legally required, are calculated and shown before payment. Online payments on qaassessor.com, when enabled, will be processed by Razorpay; your card issuer or payment provider may apply a currency conversion.

3.3 Information before you commit

Before you confirm an application you are shown: the total cost (application fee plus first annual fee); the scheme, grade and requirements; how assessment and decision work and their timescales; the validity of the registration (twelve months, renewable) and of the certification (recertification every three years); your cancellation rights (section 3.5); and the complaints and appeals process.

3.4 Your records and declaration

By submitting an application you declare that the records you have logged are true and complete, that the evidence is genuine, that we may contact the providers, employers and verifiers you name, and that you accept the Code of Conduct. We check records against evidence and third-party confirmation; verified records are locked and can only be corrected through a logged correction request. The records an application rests on are frozen when the assessment is authorised. A work sample you provide is your own work, redacted of client-identifying and confidential information, and may be kept as an assessment record; where the grade requires a structured interview, it is recorded with your consent after a live identity check and kept for one year.

3.5 Cancellation and cooling-off

You may withdraw an application at any time from the dashboard or by writing to us. An application left unpaid for 60 days is closed automatically at no charge.

If you are a consumer resident in the United Kingdom or the European Union, you have the right to cancel a distance contract within 14 calendar days of the day the contract is formed (the day your fees are received) without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) or Directive 2011/83/EU on consumer rights and the national law implementing it (EU). By submitting the declaration you ask us to begin assessment at once, within the cooling-off period, and acknowledge that if you cancel after assessment has begun the scheme application fee (US $16) is retained for the work already done; the first annual fee is refunded in full whenever you cancel before a decision or the application is not approved. We honour these rights wherever they apply and nothing in these Terms reduces them. Consumers elsewhere have the same 14-day right on the same conditions, as a matter of our policy.

3.6 Refunds

Refunds are set out in the Fees and Refund Policy. In summary: the application fee is not refunded once assessment has begun; the first annual fee is refunded in full if the application is not approved or is withdrawn before a decision; annual renewal fees are refundable within 14 days of payment if the registration has not been relisted on the strength of that payment; regrade fees are not refunded once assessment has begun.

3.7 Certification decisions and appeals

Certification decisions are made by an appointed Certification Manager who did not assess the application, did not verify the applicant’s records and did not train the applicant, on the locked assessment record and the evidence, against the published rubric and requirements; the decision and its reasons are recorded and the platform allows a decision only when every condition of the process is met. Most decisions are issued within 15 working days of the prerequisite review, not counting time waiting for the applicant or for an interview slot the applicant asked to move. Applicants dissatisfied with a decision may appeal under the Complaints and Appeals Policy. QA Assessor does not discriminate against anyone who exercises the right to appeal or complain.

3.8 Validity, renewal, recertification, suspension and withdrawal

A registration is valid for twelve months from the date of issue or renewal and lapses if not renewed by its paid-until date. Certification is subject to recertification every three years on the basis of continued auditing and at least three verified CPD records in each full calendar year. We may suspend or withdraw certification for non-compliance, misconduct, false records or misuse of certificates or marks, under the Suspension and Withdrawal Policy.

3.9 Certificates, register and marks

Certificates, digital cards, register entries and the QA Assessor name and mark remain our property and are licensed to you only while your certification is current, for the scheme and grade held, under the Certificate and Mark Use Policy. The register entry is the authoritative record of your status; anyone may verify a certificate through the verification link and QR code printed on it.

4. Training services

4.1 Registration

Registration for training courses is subject to availability and confirmed on receipt of full payment. Participants must be at least 18 years of age and provide accurate registration information. Course prices are shown on each course page and at checkout in US dollars.

4.2 Cancellation rights for training

If you are a consumer resident in the UK or the EU you may cancel a training booking within 14 calendar days of the contract being formed without giving a reason, under the laws named in section 3.5. If a course starts within the 14-day period at your request, a proportionate refund is issued for the uncompleted portion. Consumers elsewhere have the same right as a matter of our policy.

4.3 Training cancellations by you

Outside the cooling-off period: cancellations more than 14 days before the course start receive a full refund less a 10% administrative fee; cancellations 7 to 14 days before receive a 50% refund; cancellations within 7 days receive no refund. See the Fees and Refund Policy.

4.4 Cancellations by QA Assessor

We may cancel or reschedule a course for insufficient enrolment, tutor unavailability or events beyond our control. You then receive a full refund or a transfer to another date.

4.5 End-of-course assessment

Each course ends with an assessment specified by QA Assessor (QA-CB-EXM-001), a training activity separate from certification: online, multiple choice, pass mark 70 %, taken under an identity check, with Lead Auditor examinations invigilated live by video and recorded (recordings kept 90 days). One free retake is available after seven days; further retakes cost US $25. Reasonable adjustments are available on request before the attempt. Cheating, sharing examination content, item capture or impersonation voids the attempt, may lead to exclusion from examinations for twelve months and, for certified persons, is handled under the Suspension and Withdrawal Policy. Course results may be appealed within 14 days through the online appeal form. Passing the assessment gives a Certificate of Achievement; it is not a certification, and it meets the training requirement of the certification grades for that scheme.

5. Membership services and QA Assessor Membership

The community, jobs board and messaging are provided for professional use under the Code of Conduct; we may remove content or restrict accounts that breach it. QA Assessor Membership is an optional subscription of US $60 for twelve months or US $100 for twenty-four months that allows posting jobs, creating groups, sending up to ten messages a month to members outside your connections and a profile mark. It is paid for twelve or twenty-four months at a time, does not renew automatically, and can be cancelled at any time; a refund is available within 14 days of payment if no Membership feature has been used. Staff accounts hold Membership without a fee.

Community rules and Grievance Officer. Content you post must be lawful, professional, accurate and yours to post; we remove content that breaches the Code of Conduct or the law and may restrict accounts. Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 you may report content or raise a grievance with our Grievance Officer: Certification Manager (name to be published on appointment), certification@qaassessor.com. Reports and grievances are acknowledged within 24 hours and resolved within 15 days. The complaint form gives you a reference at once.

6. Consumer rights

Our services are provided with reasonable care and skill, within the time stated or a reasonable time, and at the price shown before you commit. Consumers in India have the rights given by the Consumer Protection Act, 2019, including access to consumer commissions. Consumers in the United Kingdom have the rights given by the Consumer Rights Act 2015 (repeat performance or a price reduction where a service does not meet these standards) and the cancellation rights in section 3.5. Consumers in the European Union have the rights given by Directive 2011/83/EU as implemented in their country. These rights are honoured wherever they apply and nothing in these Terms limits them.

Consumer complaints. Under the Consumer Protection (E-Commerce) Rules 2020 our Grievance Officer (Certification Manager (name to be published on appointment), certification@qaassessor.com) acknowledges a consumer complaint within 48 hours and resolves it within one month of receipt; see the Complaints and Appeals Policy and use the complaint form. Prices and tax. Prices are shown in US dollars for international customers and in Indian rupees for customers with a billing address in India; applicable taxes, including GST where legally required, are calculated and shown before payment, and invoices state them. Age. Our services are for adults: you must be at least 18 to hold an account, apply for certification or book a course.

7. Intellectual property

Scheme documents, the Applicant Handbook, policies, training materials, course examinations, the register and this website are the intellectual property of QA Assessor. You may not reproduce, distribute or transmit them without written permission. Course examination questions and answers must not be shared under any circumstances. Content you post in the community remains yours; you grant us a licence to display it on the platform.

8. Limitation of liability

Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Subject to that, our total liability to you in respect of any losses arising from or in connection with these Terms shall not exceed the total fees paid by you for the relevant service in the twelve months before the claim.

Verification marks. A verification mark on a member’s profile records that a check described on the Verification page of the member dashboard passed on the date shown, whether by a code sent to an organisation email address, by a sign-in to the member’s own LinkedIn account, or by an identity check by QA Assessor staff. It is not a guarantee of any person’s identity or employment. QA Assessor Pvt Ltd, D-368, Sector 11, Pratap Vihar, Ghaziabad, Uttar Pradesh 201001, India accepts no liability for reliance placed on a verification mark, and reserves the right to withdraw a mark at any time.

Certification is not a guarantee. Certification confirms that the person met the published requirements of a scheme and grade at the time of assessment and keeps to its ongoing conditions. It is not a warranty of the quality of any audit the person performs.

9. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of India. Subject to any non-excludable right of a consumer to bring proceedings in the courts of their own country of residence, any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Ghaziabad, Uttar Pradesh, India. Before starting proceedings, please use the complaints process; most matters are resolved there.

10. Changes to these Terms

We may update these Terms. Material changes are announced by email or on the website with the new “Last updated” date; the version in force when you applied, booked or subscribed continues to apply to that transaction.

11. Contact

For enquiries regarding these Terms, please contact:
QA Assessor Pvt Ltd
Grievance Officer: Certification Manager (name to be published on appointment), certification@qaassessor.com
Data-protection contact: Certification Manager (name to be published on appointment), certification@qaassessor.com
Email: certification@qaassessor.com
Web: Contact page