Refund Policy
Fees, cancellations, and refunds for certification and training services.
Last updated: 26 September 2026 (version 4.0). Reference QA-CB-POL-007.
1. Scope
This policy applies to all fees paid to QA Assessor: certification fees (application, annual, regrade and recertification), QA Assessor Membership, and training course fees. It should be read alongside our Terms and Conditions and the Applicant Handbook. All fees are in US dollars.
2. The fees
| Fee | Amount | When it is paid |
|---|---|---|
| Scheme application fee | US $16, once per certification scheme (not charged again for another grade on that scheme, at renewal, or if you have already paid it for that scheme) | Together with the first annual fee, after QA Assessor has confirmed your eligibility; nothing is charged when the application is submitted |
| First annual fee | US $19 to US $99, by grade | With the scheme application fee, after eligibility is confirmed |
| Annual renewal fee | US $19 to US $99, by grade (Associate Auditor $19, Internal Auditor $29, Auditor $39, Lead Auditor $49, Principal Auditor $99) | Every twelve months, before the paid-until date; never charged automatically |
| Regrade fee | US $25, one-off | When applying for a higher grade on a scheme already held; the annual fee changes to the new grade at the next renewal |
| Recertification | No separate fee | Included in the annual fee |
| QA Assessor Membership | US $60 for twelve months or US $100 for twenty-four months | Optional; paid for twelve or twenty-four months at a time, no automatic renewal |
| Training courses | As shown on each course page; the end-of-course assessment and one free retake after seven days are included | At booking |
| Course assessment retake fee | US $25 per attempt from the third attempt | Before the attempt; not refundable once the attempt starts |
3. Certification fee refunds
3.1 Cooling-off period
Consumers resident in the United Kingdom or the European Union have a statutory right to cancel within 14 calendar days of the day their fees are received (Consumer Contracts Regulations 2013 in the UK; Directive 2011/83/EU in the EU). We extend the same 14-day right to every applicant as a matter of policy. Because you ask us to begin assessment at once when you submit the declaration, the application fee is retained if assessment has begun; the first annual fee is always refunded in full when you cancel before a decision. To cancel, withdraw the application from your dashboard or write to certification@qaassessor.com. Refunds are issued within 14 days of the cancellation.
3.2 Refunds by situation
| Situation | Scheme application fee (US $16) | First annual fee |
|---|---|---|
| Application withdrawn while Awaiting payment (unpaid) | Nothing was charged | Nothing was charged |
| Application withdrawn after payment, before a decision | Retained (assessment has begun) | Refunded in full |
| Application not approved | Retained | Refunded in full |
| Application approved | Retained | Pays for the first twelve months of registration |
| More information requested and not provided within 30 days (application declined) | Retained | Refunded in full |
| Application ended for a false record | Retained | Retained |
| Service cancelled by QA Assessor (for example a scheme withdrawn before a decision) | Refunded in full within 14 days | Refunded in full within 14 days |
3.3 Annual renewal fees
A renewal fee is refundable within 14 days of payment if you change your mind, unless the payment has already relisted a lapsed registration, in which case it is retained. After 14 days renewal fees are not refunded. Suspension or withdrawal of certification under the Suspension and Withdrawal Policy does not entitle the person to a refund of fees already paid.
3.4 Regrade fees
A regrade fee is refunded in full if the regrade application is withdrawn before assessment begins or if QA Assessor cannot assess it. It is retained once assessment has begun, whether or not the higher grade is granted.
3.5 QA Assessor Membership
Refundable in full within 14 days of payment if no Membership feature has been used (no job posted, no group created, no message allowance used). After that the subscription runs to the end of the paid period (twelve or twenty-four months) and is not refunded; it does not renew automatically.
4. Training course refunds
| Cancellation notice period | Refund |
|---|---|
| Within 14 days of booking (cooling-off) and more than 14 days before the course start | Full refund |
| More than 14 days before the course start (after the cooling-off period) | Full refund less a 10% administrative fee |
| 7 to 14 days before the course start | 50% refund |
| Fewer than 7 days before the course start | No refund |
| Self-paced course started (lessons opened) within the cooling-off period at your request | Proportionate refund for the uncompleted part |
| No-show | No refund |
| Course cancelled by QA Assessor | Full refund within 14 days, or transfer to another date |
| Course assessment not passed | No refund; a resit is offered as stated on the course page |
5. How to request a refund
Contact us in writing at certification@qaassessor.com stating your name, the application reference (APP-…), order number or booking reference, and the reason for your request. Refunds are processed within 14 calendar days of receiving all required information and are issued to the original payment method.
6. Disputes
If you are not satisfied with the outcome of your refund request, you may use our Complaints and Appeals procedure. Your statutory rights as a consumer in India (Consumer Protection Act, 2019), the United Kingdom (Consumer Rights Act 2015 and Consumer Contracts Regulations 2013) or the European Union (Directive 2011/83/EU) are not affected by this policy.
7. Contact
QA Assessor
Email: certification@qaassessor.com