Complaint Form (QA-CB-FORM-010)

QA-CB-FORM-010 · Complaint Form · version 3.0 · QA Assessor personnel certification

Use this form to complain about QA Assessor (its services, staff, processes, platform, courses or data handling), about the professional conduct of a person certified by QA Assessor, about an Approved Training Provider, or about content on the website or community. Anyone may complain. Submitting the form creates a case with a reference and sends you an automatic acknowledgement; a handler who was not involved in the matter confirms receipt in writing within 2 business days (consumer complaints within 48 hours; content reports within 24 hours) and you receive a written outcome within 15 working days (consumer complaints within one month; content reports within 15 days). The Grievance Officer for consumer matters and platform content is Certification Manager (name to be published on appointment), certification@qaassessor.com. The process, stage 2 and your rights are in the Complaints and Appeals Policy. QA Assessor does not retaliate against anyone who complains in good faith.

Your name *

Email address *

Phone (optional)

Your relationship to QA Assessor *

The complaint is about *

If about a person, provider or content: name, Register ID, certificate number or link

What happened, and when (dates, places, people involved) *

What you have already done to resolve it, if anything

The outcome you are seeking *

Evidence (one PDF, JPG or PNG up to 5 MB; you can send more by email quoting your reference)

You may share my name with the person or provider complained about (needed to investigate a complaint about a certified person; leaving it unticked may limit what we can investigate).

I confirm that the information given is true to the best of my knowledge and is made in good faith, and I have read the Complaints and Appeals Policy and the Privacy Policy.

Prefer to send your complaint by email or post?

Use the headings below, complete every field and send it with any evidence to certification@qaassessor.com with the subject “Complaint”, or by post to QA Assessor Pvt Ltd at the address on the contact page. It is entered as a case within one business day and you receive the reference by email.

1. Your name and organisation (if any)
2. Email address and phone
3. Is the complaint about QA Assessor, or about a certified person? (If a certified person: their name, Register ID or certificate number if known)
4. What happened, and when (dates, places, people involved)
5. What you have already done to resolve it, if anything
6. Evidence attached (list each document)
7. Outcome you are seeking
8. Consent	Where the complaint concerns a certified person, we put the substance of the complaint to that person so they can respond. Tick one: ☐ You may share my name with the person concerned ☐ Please do not share my name (this may limit what we can investigate)
9. Declaration	I confirm that the information given is true to the best of my knowledge and is made in good faith. Signature: ________________________ Date: ______________

For QA Assessor use: reference ______ · received ______ · acknowledged ______ · handler ______ · Stage 1 outcome and date ______ · escalated ______ · Stage 2 outcome and date ______ · corrective action ref ______ · closed ______