Course Overview

A robust internal audit programme is one of the most powerful tools an organization has to maintain a healthy QMS, surface improvement opportunities, and prepare for external certification audits with confidence. This two-day course develops the practical skills and structured thinking needed to plan, conduct, report, and follow up internal audits of a Quality Management System against ISO 9001:2015 – applying the audit principles set out in ISO 19011:2018.

Who Should Attend

• Quality team members, QMS coordinators, and management representatives
• Internal auditors and members of audit committees
• Process owners, supervisors, and managers responsible for QMS oversight
• Personnel responsible for tracking statutory and regulatory compliance
• Anyone preparing for internal audit duties as part of an ISO 9001 implementation project

What You Will Learn

• Plan internal audits in accordance with ISO 19011 audit principles
• Develop audit checklists from ISO 9001:2015 requirements
• Conduct opening meetings, perform interviews, and gather objective evidence
• Identify, classify, and document nonconformities
• Write clear, factual audit reports and verify the effectiveness of corrective actions
• Apply the roles and responsibilities of an internal auditor

Course Content

• ISO 9001:2015 refresher – context, leadership, support, operation, performance, improvement
• Audit terminology, principles, and the audit cycle
• Audit programme and audit plan development
• Auditor competence and behavioural requirements
• Audit execution – interviews, sampling, evidence collection
• Nonconformity identification, classification, and reporting
• Closing meetings, audit reports, and corrective action follow-up

Methodology

The course is delivered through a blend of trainer-led sessions, group exercises, role-play audits, and case studies. Practical activities form a core part of each day, allowing participants to apply techniques in simulated audit scenarios.

Assessment

Continuous assessment through participation in exercises and case studies, complemented by a written end-of-course assessment.

Certificate

Prerequisites