Course Overview

This four-day course is designed for professionals tasked with leading or supporting the implementation of a Quality Management System against ISO 9001:2015. The programme follows a project-based structure that mirrors a real implementation journey – beginning with gap analysis and culminating in certification readiness. Participants leave with both the conceptual framework and the practical templates needed to design, document, and deploy a working QMS in their own organization.

Who Should Attend

• Quality managers, QMS coordinators, and management representatives
• Project leaders responsible for ISO 9001 implementation or recertification
• Consultants advising clients on ISO 9001 certification projects
• Senior managers and process owners driving quality transformation
• Personnel preparing their organization for first-time certification

What You Will Learn

• Conduct a structured QMS gap analysis against ISO 9001:2015
• Define organizational context, interested parties, scope, and quality policy
• Apply risk-based thinking across QMS planning and operation
• Draft the full QMS documentation set – manual, procedures, work instructions, records
• Establish performance evaluation, internal audit, and management review processes
• Plan and prepare for stage 1 and stage 2 third-party certification audits

Course Content

• Project initiation, gap analysis, and implementation roadmap
• Context of the organization, interested parties, scope, and policy
• Leadership, roles, responsibilities, and authorities
• Risk and opportunity planning, quality objectives, and planning of changes
• Support – resources, competence, awareness, communication, and documented information
• Operational planning and control, design and development, procurement, production
• Performance evaluation – monitoring, measurement, internal audit, management review
• Improvement – nonconformity, corrective action, continual improvement
• Certification audit preparation – stage 1 and stage 2

Methodology

The course combines structured trainer-led sessions with extensive workshop activities, real-world case studies, group implementation exercises, and template-based document development. Participants work on a sample QMS scenario throughout the four days.

Assessment

Continuous assessment through case studies, group implementation exercises, and a final written assessment.

Certificate

Prerequisites